Guess who wants to talk! How Flo and her fellow chatbots engage

You know her as Flo, the white-clad, swoop-haired, sun-shiny character from TV ads promoting Progressive Insurance. These days, Flo also works a side job, joining a new crew of commercial chatbots equipped with artificial intelligence to mimic human conversations, grasp consumer questions and take swift action.

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Guess who wants to talk! How Flo and her fellow chatbots engage

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